Terms of Use

1. General Information

1.1 Suunta.ai is an AI platform provided by Y4 Works Oy, enabling companies to create strategic documentation and solve business challenges with the help of an AI assistant.

1.2 The platform’s primary purpose is to help businesses with strategic direction and development while supporting ideation and everyday problem-solving through language models. It is important to note that language models can make errors.

2. Users and Registration

2.1 The Suunta.ai service is specifically designed for startups and small to medium-sized enterprises (SMEs).

2.2 During registration, users are required to provide an email address, organization name, business ID (if applicable), and credit card information to set up their subscription.

2.3 User accounts are created by the users themselves, and they are responsible for the accuracy of their account information. The service provider can assist with account creation and management if needed.

3. The Use of the Service

3.1 Users agree to use the service in compliance with good practices and applicable laws, checking all AI-generated content and responses.

3.2 The service provider reserves the right to set limits on API calls and data processing based on usage levels.

4. Fees and Billing

4.1 The service is priced per user on an annual subscription basis. Usage-based pricing may apply if certain usage thresholds are exceeded.

4.2 Billing is primarily conducted via credit card through Stripe. Upon request, invoicing can also be arranged.

4.3 Service delivery may be terminated if payments are not made on time or if the subscription is canceled through Stripe. Standard payment terms and late payment interest policies apply.

5. Data Protection and Security

5.1 Collected user data includes information provided by users, such as name, email, phone number, organization, business ID, company performance metrics, and messages entered into the platform along with AI-generated responses and summaries.

5.2 Reasonable measures have been taken to protect data. The platform and its backups operate on servers located in the Nordic region, while AI processing occurs in the United States.

5.3 Users have the right to review and modify their data in accordance with general data protection policies.

6. Service Availability and Support

6.1 The service aims to be continuously available to customers. Technical issues and outages will be addressed immediately. If service availability is restricted, users are entitled to a discount for the affected period.

6.2 Support services are available for feedback, inquiries, and incident reporting. Common requests are handled as part of the service, while more extensive tasks are charged on an hourly basis.

7. Responsibilities and Limitations

7.1 Users are responsible for using the service in accordance with good practices, copyright laws, and applicable regulations. Users must ensure the accuracy of the data they input and exercise caution regarding data protection.

7.2 Users are responsible for identifying, interpreting, and applying the AI-generated outputs. The service provider’s liability for technical performance is limited to the amount paid for the service.

7.3 Any damages are limited to the amount the customer has paid for the service and do not include indirect damages under any circumstances.

7.4 The service provider is not responsible for interruptions or errors caused by force majeure events, such as natural disasters, war, or other uncontrollable incidents.

8. Termination of Agreement

8.1 The agreement may be terminated if the user materially breaches the terms of service or fails to make payments. Termination will be communicated to the user via email.

8.2 Users may terminate the agreement at any time, but no refunds will be provided for already paid fees.

8.3 The service provider reserves the right to terminate the agreement at any time by giving the user 30 days’ notice.

9. Other Terms

9.1 All materials created through the service belong to the user. Users have the right to use, modify, and distribute them freely.

9.2 The service can be used globally, but users must comply with local laws and regulations.

9.3 Changes to the terms of service will be communicated to users via email.

9.4 By registering and using the service, users agree to these terms of service.